Data Protection
pce88 Privacy Policy — How We Handle Your Data
Your privacy matters to pce88. This policy explains clearly what personal data we collect, why we collect it, how we use it and what rights you have over your information.
Overview
Introduction — Your Privacy at pce88
This Privacy Policy ("Policy") describes how pce88 ("we", "us" or "our") collects, processes, stores and protects personal data provided by or relating to users ("you" or "the Player") of the pce88 platform, available at pce88.pro and through any associated mobile-browser experience (collectively, "the Platform"). By registering an account on the Platform or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.
This Policy applies to all personal data collected through the Platform, including data provided directly during account registration and verification, data collected automatically as you browse or play, and data we receive from trusted third-party service providers such as payment processors. We encourage you to read this Policy in full. If you have any questions about how pce88 handles your personal data, please contact us at [email protected].
This Policy should be read alongside the pce88 Terms & Conditions and Responsible Gaming Policy. Together, these three documents form the complete agreement governing your use of the Platform and pce88's obligations to you as a player.
Data We Collect
Six Categories of Personal Data pce88 Collects
pce88 collects personal data from you in several ways, depending on how you interact with the Platform. The categories of data we collect are described below:
Identity Data
Name, date of birth, national ID number, username and any identity documents submitted for KYC verification.
Contact Data
Mobile phone number, email address and any communication preferences you have set on your account.
Financial Data
Payment method details (bKash, Nagad, Rocket, Upay wallet numbers; Visa/Mastercard last four digits), transaction history and deposit/withdrawal records.
Gaming Activity
Bet history, game session data, wager amounts, win/loss records, bonus usage and any self-exclusion or limit settings you have applied.
Technical Data
IP address, device type, browser type and version, operating system, referral URL, pages visited and session timestamps on the Platform.
Communications
Records of any messages, support tickets or chat conversations you have had with the pce88 customer support team via email or any other support channel.
How We Use Your Data
The Purposes for Which pce88 Processes Your Personal Data
pce88 processes your personal data only for the purposes described below. We do not process your data in ways that are incompatible with these stated purposes without first obtaining your consent:
- To create and manage your pce88 account, verify your identity and age, and process your registration in compliance with our KYC obligations.
- To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and maintain accurate financial records.
- To deliver and improve the Platform, personalise your gaming experience, recommend relevant games and maintain the security and integrity of all gaming systems.
- To fulfil our responsible gaming obligations, including monitoring for signs of problem gambling, administering self-exclusion requests and enforcing deposit and session limits.
- To comply with applicable anti-money-laundering (AML) obligations, detect and prevent fraud, and cooperate with any lawful investigation by a competent authority.
- To send you account-related communications such as transaction confirmations, security alerts and service updates. Promotional communications will only be sent where you have consented to receiving them.
Legal Basis
Our Legal Basis for Processing Your Personal Data
pce88 processes personal data only where there is a lawful basis to do so. The primary legal bases we rely on are:
Contractual Necessity
The majority of the data processing we carry out is necessary in order to perform our contract with you — that is, to provide you with the pce88 Platform, process your bets, handle your deposits and withdrawals via bKash, Nagad, Rocket or other methods, and deliver customer support. Without this processing, we could not operate the Platform or provide the services you have registered to use.
Legal Obligation
pce88 is subject to various legal and regulatory obligations, including KYC identity verification, anti-money-laundering checks, responsible gaming requirements and the retention of financial records. Processing your personal data is necessary in order to meet these obligations. We cannot waive these requirements on your request, as they are imposed on us externally.
Legitimate Interests
In some cases, pce88 processes data on the basis of legitimate interests — for example, to detect and prevent fraud, improve the security of the Platform, analyse aggregate gaming patterns to improve the service, or send you relevant promotions where you are an existing player and have not opted out of marketing communications. Where we rely on legitimate interests, we have assessed that our interests are not outweighed by any adverse impact on your rights and freedoms.
Data Sharing
Who pce88 Shares Your Personal Data With
pce88 does not sell, rent or trade your personal data to third parties for marketing purposes. We share personal data only in the following limited circumstances:
- Payment service providers: We share necessary financial data with payment processors including bKash, Nagad, Rocket, Upay and card networks (Visa, Mastercard) to process your deposits and withdrawals. These providers are bound by their own strict data protection obligations.
- Game providers: We may share session and technical data with licensed game studios (such as Pragmatic Play, Evolution Gaming, Ezugi) as required to deliver their games on the Platform. These providers receive only the minimum data necessary.
- Regulatory and law enforcement authorities: Where we are legally required to do so, we will disclose personal data to competent authorities, including as part of AML investigations or responses to valid legal process.
- IT and security service providers: We use trusted third-party technology providers for hosting, fraud detection and cyber-security. These providers process data only on our instructions and under strict confidentiality agreements.
pce88 does not transfer your personal data outside Bangladesh to jurisdictions that do not provide an adequate level of data protection without ensuring appropriate safeguards are in place. Where international transfers are necessary (for example, to serve game content from an international game provider's server), we ensure that contractual protections are applied.
Data Retention
How Long pce88 Retains Your Personal Data
pce88 retains your personal data only for as long as necessary for the purposes for which it was collected, or as required by applicable law. Account data and transaction records are retained for a minimum of five years following account closure or the date of the last transaction, whichever is later, in order to comply with our financial record-keeping and AML obligations. Gaming activity data is retained for a minimum of three years. Communication records are retained for two years from the date of the communication.
When personal data is no longer required, pce88 will securely delete or anonymise it in a manner that prevents reconstruction. If you request deletion of your account, we will action that request subject to any outstanding legal retention obligations — for example, we cannot delete financial transaction records that we are legally required to keep. We will inform you at the time of the request if any data must be retained and explain the reason.
Cookies
How pce88 Uses Cookies and Similar Technologies
pce88 uses cookies and similar browser-storage technologies to operate and improve the Platform. The types of cookies we use include:
- Essential cookies: Required for core Platform functions such as keeping you logged in, remembering your session preferences and ensuring secure access to your account. These cookies cannot be disabled without impairing Platform functionality.
- Analytics cookies: Used to collect aggregate information about how players navigate and interact with the Platform. This data helps us understand which features are most used and where improvements are needed. Analytics data is not linked to your individual identity.
- Security cookies: Used to support fraud detection, identify unusual access patterns and protect your account from unauthorised access. These cookies are part of the Platform's security infrastructure and are always active.
Most mobile browsers allow you to manage cookie settings. Disabling essential or security cookies may prevent some parts of the Platform from functioning correctly. Analytics cookies can generally be disabled through your browser settings without affecting core Platform functionality.
Security
How pce88 Protects Your Personal Data
pce88 takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration or disclosure. These measures include 256-bit SSL encryption for all data transmitted between your device and the Platform, secure server infrastructure, access controls that limit data access to authorised personnel only, and regular security reviews.
Despite these measures, no data transmission over the internet or mobile network is completely secure. While we take all reasonable steps to protect your personal data, we cannot guarantee absolute security. If you become aware of any unauthorised use of your pce88 account, please contact us immediately at [email protected] so we can take prompt action.
Your Rights
Your Rights Over Your Personal Data
You have the following rights in relation to the personal data pce88 holds about you. To exercise any of these rights, please contact us at [email protected]. We will respond to all valid requests within a reasonable timeframe:
Right of Access
You may request a copy of the personal data pce88 holds about you at any time. We will provide this in a structured, commonly used format.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or complete it.
Right to Erasure
You may request deletion of your personal data where it is no longer necessary for us to retain it, subject to any legal retention obligations that override this right.
Right to Object
You may object to the processing of your personal data where we rely on legitimate interests as our legal basis. You may also opt out of receiving promotional communications at any time by contacting support.
Right to Portability
Where processing is carried out by automated means on the basis of your consent or a contract, you may request that we provide your personal data to you in a machine-readable format.
Protection of Minors
pce88 Does Not Collect Data From Persons Under 21
The pce88 Platform is strictly intended for adults aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If you are under 21, you must not register an account or use the Platform. If pce88 discovers that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe a person under 21 has registered on pce88, please notify us immediately at [email protected].
Policy Updates
Changes to This Privacy Policy
pce88 may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law or Platform functionality. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. If you do not agree with any changes, you must stop using the Platform and may request account closure by contacting [email protected].
Contact Us
Data Protection Enquiries
If you have any questions, concerns or requests relating to this Privacy Policy or the way pce88 handles your personal data, please contact our support team. We aim to respond to all privacy-related enquiries within 48 hours Bangladesh Standard Time (BST, UTC+6).
Email: [email protected]
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